Refund Policy

• Customers will be entitled to a full refund if the product is unable to be downloaded due to technical problems with the pro music tutor website. Customers will also be entitled to a refund if there is found to be a fault or error with the downloaded product.
• Customers are not entitled to a refund if the item has been “downloaded”.
• In order to claim a refund you must inform the company in writing within 24hours that you have not been able to download your product or the reason for the fault or error.
•  If you have not been able to download your product due to technical issues on our behalf, we will re-credit your credit or debit card with the full amount within 30 days.
• The company reserves the right to replace the product if faulty in place of a refund